Knowledgebase

Browse Minecraft servers, bot hosting, Cloud VPS, India VPS, Windows RDP and dedicated-server options. Start with the service that matches your software, then compare the resources on its plan cards.

Have your Minecraft version, server software and plugin or modpack list ready. Compare CPU allocation, RAM and storage together. Player count alone cannot tell you exactly how much memory a server needs.

Use billing.hexacraft.in for the billing product pages linked from Minecraft and India VPS checkout. The website cart lets you review a selection; it does not itself complete payment or provision a server.

Use WhatsApp, Discord or support@hexacraft.host. Include the service, the time the problem occurred and the exact error. Remove passwords, tokens and other secrets from screenshots or logs before sharing them.

First check whether everyone is affected or only one player. Record what happens during the slowdown, then investigate the server workload, connection or client as appropriate. Test one change at a time and keep a backup before changing configuration.

Check compatibility with the server software and Minecraft release you intend to run. Plugins and mods use different loaders. Confirm that the selected plan supports your setup and has enough resources before ordering.

Download the compatible release from the project’s official source, check dependencies and back up first. Follow the plugin’s installation instructions, restart cleanly and read the startup log. Test permissions using an ordinary player account as well as a staff account.

On a standalone Java server, the relevant setting is online-mode in server.properties. Disabling it removes the normal account verification and can change player identities and stored data. Back up and plan authentication before opening access. Proxy networks require their own complete security setup.

Upgrade when a measured resource limit or a new software requirement justifies it. Check CPU, memory and storage during a busy session. More RAM alone will not resolve every performance issue.

Use the hostname, port, username and authentication method provided for your service. Do not assume the game address or the default SSH port is correct. If those details are not visible in your panel, ask support to confirm file access for the product.

Take a final backup after stopping the old server. Stop and back up the destination too, then upload the correct server files into its server directory. Check the transfer queue for errors. External databases need a separate migration; copying the plugins folder will not transfer them.

Stop the server and preserve the original backup. Check the uploaded world folder, its directory level and the level-name setting. Also confirm that the server software matches the source. Do not delete the original world while troubleshooting.

Check the specific product details or ask support about backup availability, retention and restoration assistance. Keep an independent copy of important data and test a restore. A copy on the same server does not protect against losing that server’s storage.

Start with your application’s supported operating systems. Confirm the available images and any licensing requirements for the selected product. Choose an environment you can maintain, including updates, access and recovery.

Use the connection details issued for your service. Linux servers commonly use SSH and Windows desktops use RDP, but confirm the assigned address, port and login method. Verify the server identity and contact support if the supplied details do not work.

Confirm the management scope for the product before ordering. Infrastructure support, operating-system maintenance and application troubleshooting are different jobs. Do not assume that every installation or ongoing update is included.

No. Uplink speed describes a rate; a transfer allowance describes an amount of data over a period. Check both, including how traffic is counted and what happens if you reach a limit.

Minecraft and India VPS plans link to their matching billing products. Review the cart and terms before continuing, then confirm the product and final total on the billing site. Other service selections may use WhatsApp to discuss the order.

If you select different billing products, the website cart provides separate product links. One product button does not purchase every item in the cart. Check each order on the billing site before paying.

Check the options shown in billing for your order. If you need a particular payment method, confirm availability with support before purchasing. Do not send payment credentials through a public support channel.

Read the current refund policy and the terms that apply to your product. Contact support with your order reference if you need a decision about a specific purchase. This knowledgebase does not create a separate refund window or guarantee.

Use the service’s supported user or permission controls where available, rather than sharing your main password. Grant only the actions the person needs and remove access when the work is done. Ask support if you are unsure which controls your service provides.

Send the service or order reference privately, the software version, when the problem began and a short description of how to reproduce it. A relevant log excerpt is often more useful than a screenshot saying the server is offline. Remove secrets before sharing files.

No. Network filtering does not replace secure accounts, sensible permissions, application updates or backups. Check the protection included with your particular service and keep your own configuration maintained.

Read the acceptable-use policy, terms of service and service-level agreement before ordering. If your workload has unusual network, access or software requirements, ask support whether it is suitable for the selected product.