At HexaCraft, we aim to provide reliable VPS services and fair support to all our customers. Please read the following refund policy carefully before purchasing a VPS.
1. 24-Hour Refund Policy
If you change your mind after purchasing a VPS, you may request a refund within 24 hours of the VPS being deployed.
The refund will be issued after deducting the cost of the IPv4 address assigned to your VPS. Refund requests submitted more than 24 hours after deployment will not be eligible under the change-of-mind refund policy.
2. Issues From HexaCraft's Side
If your VPS experiences a significant issue caused by HexaCraft's infrastructure or services, and we are unable to resolve the issue within a reasonable period, you may be eligible for a refund.
The refund amount will be calculated after deducting:
- The cost of the assigned IPv4 address; and
- The charges for the number of days the VPS was successfully used.
If the issue is caused by Internet Service Provider (ISP), local network, routing outside HexaCraft's control, or another third-party network, it will not qualify for a monetary refund.
However, where appropriate, HexaCraft may provide billing-day compensation or service credit for eligible connectivity-related issues. Such compensation does not constitute a cash refund.
3. Issues Caused by the Customer
Refunds will not be provided for problems caused by the customer's own actions, configurations, software, or VPS usage.
This may include incorrect server configurations, operating system changes, firewall rules, installed software, scripts, or other modifications made by the customer.
In such situations, our support team will make reasonable efforts to help diagnose and resolve the issue instead of providing a refund.
4. Refund Eligibility
Refund requests will be reviewed by HexaCraft to determine whether they meet the conditions stated above. Customers may be asked to provide relevant information or cooperate with our support team so that the cause of an issue can be identified.
Refunds will not normally be granted where the issue can be resolved through reasonable troubleshooting or where the problem is outside HexaCraft's control.
By purchasing and using a HexaCraft VPS, you acknowledge that you have read, understood, and agreed to this Refund Policy.
5. DDoS / Crypto Mining / Port Scanning / Other Illegal Activities.
Instant suspension if you are found doing DDoS on other VPS, Crypto Mining on the VPS, Port Scanning, or doing any other illegal activities.
6. Manipulation / Defamation
You cannot manipulate other users about HexaCraft into buying your goods, if the client is from HexaCraft and we found that you are manipulating him into buying your services, then we will send a warning and with a suspension Notice. If you defame without any early conversation, then we will have to suspend your service.