Hexacraft — Last Updated: September 2026
1. Agreement Overview
This SLA defines uptime guarantees, performance standards, and compensation policies.
2. Definitions
- Node: Physical server hosting your service
- Uptime: Time service is accessible via internet
3. Uptime Guarantee
- Target: 99.9% uptime
- Minimum guarantee: 99% uptime
4. Service Credits
| Uptime | Credit |
|---|---|
| 98–100% | No credit |
| 94–97.9% | 10% |
| 89–93.9% | 25% |
| <89% | 50% |
Credits apply to future invoices only.
5. Maintenance
- Scheduled: 24-hour notice
- Emergency: immediate without notice
6. Exclusions
SLA does not apply to:
- DDoS attacks
- User misconfiguration
- Third-party failures
- Abuse-related suspensions
- Force majeure events
7. Claim Process
- Submit ticket within 7 days
- Provide details
- Credits issued after verification
8. Limitations
Credits are capped and non-transferable.